Sapien Interactive

Peak Performance

Challenge
Peak Performance’s CRM campaigns were struggling with inconsistent rendering across devices and email clients, leading to broken layouts, misaligned imagery, and reduced engagement - particularly among mobile users. These technical inconsistencies diluted the premium brand experience and created friction at key customer touch-points.

Approach

To deliver a seamless experience across all channels, we implemented a rigorous creative testing and QA framework. Every email build was fully rendered and tested across all major devices, screen sizes, and email clients to guarantee flawless performance. This ensured that each campaign - from promotional sends to automated lifecycle journeys - reflected Peak Performance’s brand quality and reached every customer, anytime and anywhere.

Results

  • 100% rendering consistency achieved across 40+devices & clients
  • Significant reduction in campaign rework and approval time
  • Improved customer experience across mobile and desktop
  • Enhanced brand perception through polished, on-brand creative delivery

We fully render test all creatives we build across all major devices and email clients to ensure our code is fit for all of your customers. Any time, anywhere...

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Whether you're embarking on a centralisation project, looking to automate, expand your customer journey or have a business challenge you want our strategic advice with...

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Sapien Interactive

“We really like working with Russell and his team. He is really service minded, quick to action, agile when it comes to our needs, and very easy to communicate with”

Peak Performance

“You’ve stolen our agency hearts”

CHANEL

“They revolutionised how we interpreted customer data. The 24/7 guidance and support has been invaluable to our email marketing.”

MUSTO

“Thanks to the team! They have done a really great job”

HOUSE OF FRASER

“They always go the extra mile, providing out of hours support and being on call when we have high profile campaigns to deploy. They are a valued partner we enjoy working with.”

SELFRIDGES & Co

Services
  • Testing & Optimisation​
  • Production Experts​
  • GenAI
  • Experience Design​
  • Strategy & Planning​
  • Innovation Experts​
  • Technology Automation​
  • Thought Leadership​
Contact us

info@sapieninteractive.com

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